Shipping Policy

The Spinnery Store LLC Shipping Policy

Thank you for shopping with The Spinnery Store LLC! We strive to ensure your order is processed and delivered efficiently. Please review our shipping policy below:

Order Processing

  • Processing Time:
    Orders are typically processed within 1–3 business days after payment is received.

  • Order Confirmation:
    You will receive an order confirmation email once your order is placed and another notification when your order has shipped.

Shipping Rates and Delivery Estimates

  • Shipping Charges:
    Shipping costs are calculated and displayed at checkout for all orders under $200.

  • Free Shipping Offer:
    We offer free standard shipping on orders over $200 (before taxes and after discounts), with the following exceptions:

    • Brother Drum Carder products

    • Schacht Wolf looms
      These items are excluded from free shipping and will have shipping charges calculated after checkout to be invoiced later.

  • Delivery Estimates:
    Standard shipping times typically range between 3–7 business days after dispatch, depending on your location.

Please note: Delivery times may be affected by carrier delays, weather, or high-volume periods.

Shipping Carriers

We ship using trusted carriers such as USPS, UPS, and FedEx. Carrier selection is based on the most efficient method for your order’s size and destination.

Shipping Restrictions

  • We currently ship within the United States only.

  • We are unable to ship to P.O. boxes or APO/FPO addresses.

Tracking Your Order

  • A shipping confirmation with tracking information will be emailed to you once your order has shipped.

  • Please allow up to 24 hours for tracking information to become active.

Shipping Issues

  • Lost Packages:
    If your package is lost in transit, please contact us immediately at Support@thespinnerystore.com. We will work with the carrier to resolve the issue.

  • Damaged Packages:
    If your order arrives damaged, please contact us within 3 business days of delivery, providing photos of the damaged packaging and product.

Changes to Shipping Address

Please ensure your shipping address is correct at checkout.
If you realize an error after placing your order, contact us right away. We will do our best to correct the address before the order ships, but changes are not guaranteed once processing begins.